Support Desk · Davis Capital

What do you need help with?

Takes a minute. The more specific you are, the faster it gets fixed.

Which tool? *

What kind of request? *

How urgent? *

Subject * What happened? * Describe the problem, not the client — no member names, IDs, SSNs or phone numbers in the text. Screenshots are fine: they stay inside the company system and are never emailed. Link to the page (optional)

Screenshots, recordings, files (optional)

Drop files here or browse · paste a screenshot with Ctrl+V Images, video, PDF, Office files, zip · up to 50 MB each · 10 files

Goes straight to the support inbox. You get an email when it's done.

What happens next

Your request gets a number (SUP-00012) and lands in the queue.
Marc is emailed the details right away.
It becomes a task on his Time Study board — he starts the clock when he picks it up.
You get an email when it's resolved, with the fix. Leadership is copied.

Good requests include

The exact error message (a screenshot is perfect)
The steps you took, in order
Whether it happens every time or only sometimes
Which browser / device, if it's a web tool

Locked out and blocked?

Submit with urgency Blocking me and also ping your manager on Teams — the queue is worked in urgency order.

My requests

Ticket	Subject	Tool	Urgency	Status	Submitted	Updated

Queue

Live

New0

In progress0

Paused0

Blocking0

Ticket	From	Subject	Tool	Urgency	Status	Submitted	Time

People

Person	Role	Status	Added

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What do you need help with?

Request SUP-00000 submitted

My requests

Queue

People